Last update on 10th, August, 2023

Return Policy

Part 1: Acceptance of Return Requests

We strive to provide our customers with the best possible shopping experience. In certain situations, we are pleased to accept return requests in order to ensure customer satisfaction. Please carefully review the conditions under which we accept return requests:

1. Damaged or Defective Products:
If you receive a product that is damaged during shipping or is defective, please contact our customer support team within 7 days of receiving the item. We will gladly arrange for a return and provide a replacement, repair, or refund, depending on the nature of the product and the availability of a suitable resolution.

2. Incorrect Item:
If you receive an incorrect item that does not match the description or specifications of your original order, please notify us within 7 days of receiving the product. We will promptly arrange for the correct item to be shipped to you, and we may provide a prepaid return label to return the incorrect item.

3. Wrong Size/Color:
If you receive a product in a size or color that is different from what you ordered, we will gladly accept your return request under the following conditions. Please contact our customer support team within 7 days of receiving the item to initiate the return process. The item must be unused, in its original packaging, and meet any additional criteria specified by our team.

Please note that return requests are subject to verification and approval by our customer support team. 

Part 2: Refusal of Return Requests

While we strive to accommodate our customers' needs, there are specific situations where we may be unable to accept return requests. Please review the following conditions under which we may refuse return requests:

1. Non-Returnable Products:
Certain products, such as perishable items, personalized items, or items that pose health and safety risks, may be non-returnable. We clearly indicate such products on our website or during the ordering process. Please ensure you carefully review the product details before making a purchase.

2. Used or Altered Products:
We cannot accept return requests for items that have been used, washed, altered, or damaged by the customer. The product must be returned in its original condition, including all packaging materials, tags, and accessories.

3. Return Period Expired:
Return requests received beyond the specified time period, typically 15 days from the date of delivery, may be refused. It is important to contact our customer support team promptly if you wish to return an item.

4. Lack of Proof of Purchase:
To initiate a return request, you must provide proof of purchase, such as an order number, receipt, or invoice. Failure to provide adequate proof of purchase may result in the refusal of the return request.

Please note that the above conditions for refusing return requests are subject to applicable laws and regulations. We will always adhere to the relevant consumer protection guidelines.

Return Process

If you already have an account with us, please follow these steps to start a product return:

1. Log in to your account on our website.
2. Locate your order history.
3. Select the specific order containing the product you wish to return.
4. Initiate the return process by choosing the appropriate reason for your return.
5. Our dedicated team will review your request and respond with return authorization information within 48 hours.

If you do not have an account with us yet, please follow these steps to initiate a return request:

1. Send an email to aikeshopify@zjaike.com.
2. Clearly state your return request in the email, providing relevant details such as your order number, product information, and the reason for the return.
3. Our dedicated team will review your request and respond with return authorization information within 48 hours.

Return Shipping Coverage

AIKE Direct Store will cover the return shipping fees if your return request is within our accepted return guidelines. We kindly request that you return the package using standard shipping methods. However, any additional charges related to expedited shipping will not be covered. Therefore, we recommend choosing standard ground shipping when returning your products. 

If a return request is not in alignment with our acceptance criteria, the customer will be responsible for the return shipping fee. Additionally, in such cases, a 10% restocking fee will be deducted from the refund amount.

We highly recommend that customers carefully review our return policy before initiating a return request. Clear understanding of the terms and conditions can help ensure a smooth and satisfactory return process for all parties involved.

Exchange Service

We offer an exchange service exclusively in cases where the customer receives the wrong product or an item in the incorrect color. We understand the importance of ensuring that you receive the exact product you ordered and in the appropriate color as per your selection.

Terms and Conditions for Exchange:

1. Exchange requests must be made within7 days of the product delivery date.
2. The product must be in its original condition and packaging.
3. The exchange request should be accompanied by a clear explanation and supporting evidence of the error.

Please note that our exchange service does not apply to general product dissatisfaction or changes in customer preference. We encourage customers to carefully review their orders before finalizing their purchases to ensure a satisfactory shopping experience.

Return Window and Extended Return Period

At AIKE Direct Store, customers are allowed to request a return within 15 days from the date of delivery, provided that your return request aligns with our accepted return guidelines. AIKE Direct Store will cover the return shipping costs for situations falling within the aforementioned criteria. However, we are unable to accept return requests once the purchase has exceeded the return window period.

Refund Process

All approved refunds will be processed back to the customer's original payment method within 1-3 business days from the date of approval. We aim to ensure a prompt and efficient refund process for all our customers.

1. Refund Timeline for Product Returns:

For product return approvals, the refund will be initiated within 24 hours of receiving the returned product. We understand the importance of timely refunds in such cases and strive to expedite the process as much as possible.

2. Refund Timeline for Other Request Approvals:

For other types of request approvals, the refund will be initiated within 24-48 hours from the date of approval. We value your satisfaction and are committed to processing refunds in a timely manner to ensure a positive customer experience.

About Credit Chargeback

At AIKE, we are committed to providing our customers with the best service and addressing any concerns or issues that may arise. We kindly request that if you have any concerns or requests regarding your purchase, you first reach out to our customer support team via email at aikeshopify@zjaike.com. Our dedicated team is here to assist you efficiently and find suitable solutions to meet your needs.

Initiating a chargeback without prior contact with our customer support team can hinder our ability to resolve the matter effectively. We encourage open communication to ensure a smooth and satisfactory resolution process, maintaining a positive customer experience.

Malicious Chargeback Operations:

It is important to note that for cases of malicious chargeback operations, where a customer cannot provide substantial evidence or attempts to gain an unlawful advantage by initiating a chargeback, we reserve the right to make a formal complaint to the respective credit card company. This action may have consequences for the customer's credibility and standing with the credit card company.

We believe in transparency and working together with our valued customers to address any concerns or issues that may arise during your shopping experience with us. Please feel free to contact our customer support team at aikeshopify@zjaike.com if you have any questions, require assistance, or need to resolve an issue. Your satisfaction is important to us, and we are dedicated to providing the best service possible